Consumer Rights

In accordance with Texas law, House Bill 4224 and Section 181.105 of the Texas Health and Safety Code, the following information is provided to help consumers understand their rights and available resources.

Requesting Your Health Care Records

You have the right to request a copy of your health care records.

To request records, send a written request to:

Srishti Reddy, PsyD, LLC
12600 Hill Country Blvd
Ste R130 #5084
Bee Cave, TX 78738

While processing requests, the practice will follow all applicable state and federal laws.

Fees may apply as permitted by law.

Contact the Texas Behavioral Health Executive Council (BHEC)

Website:

https://bhec.texas.gov/contact-us/

Phone:

(800) 821-3205

(512) 305-7700

Address:

1801 Congress Ave,

Ste 7.300

Austin, Texas 78701

File a Consumer Complaint

Texas consumers may file complaints with the Office of the Texas Attorney General.

File a complaint online at:

https://www.texasattorneygeneral.gov/consumer-protection

Consumer Protection Hotline:

(800) 621-0508

Mailing Address:

PO Box 12548

Austin, Texas 78711-2548

Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

Under the law, Section 2799B-6 of the Public Health Service Act, health care providers need to give clients who do not have insurance or who are not using insurance an estimate of the bill for medical items and services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises/